Terms of Service for TensorPM

Version 1.13 – Last updated: August 20, 2026

Important – Please Read Carefully

These Terms of Service ("Terms") govern your use of the TensorPM desktop client (the "Software") and the TensorPM Hosted Services (sync, AI proxy, authentication, billing). By downloading, installing, or using the Software, by creating an account, or by subscribing to or using the Hosted Services, you agree to be bound by these Terms.

1. License Grant

1.1 Desktop Client (Proprietary)

Simon Schwer ("Licensor") grants the named Licensee (the individual or legal entity to whom the license is issued) a non-exclusive, non-transferable, non-sublicensable, and revocable license to install and use the TensorPM desktop client in its distributed form (including, without limitation, packaged binaries, installer images, and bundled JavaScript artifacts) on devices the Licensee owns or controls, solely for the Licensee's own internal business or personal use and subject to these Terms. The desktop client and its source code are the proprietary and confidential property of the Licensor; no source-code license is granted under these Terms. Except as expressly permitted by mandatory applicable law, you may not copy, modify, translate, adapt, create derivative works of, decompile, disassemble, reverse engineer, sublicense, lease, rent, sell, or otherwise distribute the desktop client. All rights not expressly granted are reserved.

Separate written commercial or enterprise licenses are available on request (e.g. for B2B redistribution, on-premises deployment, or extended use rights).

1.2 Hosted Services (Proprietary)

The Licensor provides the TensorPM Hosted Services — including Cloud Sync, the AI Proxy, authentication, and billing infrastructure — as proprietary hosted services. Access to these services is granted as a non-exclusive, non-transferable, and revocable license, subject to the terms set forth herein. Both individuals and companies may use the Hosted Services, provided they comply with these Terms.

2. Service Description and Eligibility

2.1 Age Requirements

The Software is intended for users who are at least 16 years of age. By using the Software, you represent and warrant that you are at least 16 years old.

2.2 Service Modes

TensorPM is a project management software with multiple modes of operation:

a) No AI Mode: All data is stored locally on your device. No project data is transferred outside of your computer. The Software connects to an update server to check for new versions and tracks anonymous installation statistics.

b) Business BYOK Mode: Business customers may use their own provider key from Google (Gemini), OpenAI, Anthropic (Claude), Mistral, or other supported AI providers to utilize AI services. In this mode, prompts and project content supplied for the request are transferred directly to the selected third-party provider; TensorPM's AI proxy is not in that data path. TensorPM's processing of account, authentication, installation, and—if enabled—Cloud Sync data is unaffected. Where supported and enabled, provider keys are stored encrypted using operating system features (e.g., Keychain / DPAPI). If OS-level encryption is unavailable or disabled, keys are stored locally on your device in unencrypted form and are not transmitted to us.

c) TensorPM Subscription Service: We provide Trial and Pro users with access to AI services through our proxy server. Fireworks AI with the GLM 5.2 Fast model is the active default for compatible text requests. Image and vision requests are processed by a second Fireworks model, Qwen 3.7 Plus, on the same serverless infrastructure; Google Cloud Vertex AI with Gemini 3.7 Flash serves as a fallback for availability or capacity failures, including for image requests when the vision route is unavailable. All new Trial users receive a one-time welcome gift of 2,000,000 AI credits. The Pro subscription includes 10,000,000 AI credits per month (configurable and subject to change with notice), which is technically enforced server-side and displayed in-app. Credits are consumed based on actual token usage: 1 credit per input token, 0.2 credits per cached input token, and 4 credits per output token. Monthly credits do not roll over. Fireworks serves inference from US/global regions on its serverless tier, for text and image requests alike. The production Vertex path uses Google's global endpoint, for which Google does not provide a guarantee that ML processing takes place within the EU. EU data residency can therefore not be guaranteed for proxy AI requests. Provider-side volatile caching and limited logging may apply as described in the Privacy Statement.

d) Local AI Mode: You may use locally hosted AI models on your own device through compatible frameworks such as LM Studio, vLLM, or Ollama. In Local AI Mode:

  • All AI processing occurs entirely on your local device
  • No project data or AI requests are transmitted to TensorPM servers or any third-party AI service providers
  • You are solely responsible for obtaining, installing, and configuring compatible local AI frameworks and models
  • You are responsible for ensuring compliance with the licenses of any AI models you use locally
  • TensorPM provides only the software interface to connect to locally running AI services and bears no responsibility for the models themselves, their outputs, or any consequences of their use
  • Local AI functionality depends on the capabilities and compatibility of your chosen local AI framework and models
  • We do not guarantee compatibility with all local AI frameworks or models, and functionality may vary
  • Performance and quality of AI features depend entirely on your local hardware and chosen models

e) Cloud Sync (all plans): If you use a cloud workspace, selected project data is transmitted to and stored on our servers to synchronize your projects across devices. Cloud Sync is available on every plan, including Trial; local-only operation remains available as an option in the desktop application. Cloud Sync is implemented using PowerSync synchronization technology operated by us on our infrastructure. If you use shared workspaces, users you invite to the same workspace can access shared workspace data.

Cloud Sync uses end-to-end encryption (E2E) for workspace content: encryption and decryption happen on your devices. Content is stored on our servers only in encrypted form; we cannot decrypt it. For technical reasons, some metadata (e.g., workspace IDs and timestamps) must remain in cleartext for synchronization and access control.

Encryption keys required for decryption are stored locally on your devices (using your operating system's secure storage where available). We do not provide server-side plaintext key escrow and cannot decrypt your Cloud Sync content. When you sign in with your account password while E2E keys exist, the desktop app automatically creates or refreshes an encrypted recovery payload containing E2E key material (including workspace keys and device key material), together with its salt and key-derivation parameters. The app derives the recovery-encryption key locally using Argon2id and uploads only the encrypted payload and parameters. We do not store plaintext account passwords and cannot decrypt the recovery payload. If all devices/keys are lost and no current recovery payload exists, or if the password that encrypted it is forgotten, Cloud Sync content cannot be recovered.

2.3 Authentication Methods

The Software provides various authentication methods including:

a) Password-based Authentication: Users can create and use passwords to access their accounts. Passwords are securely stored using PBKDF2 with 100,000 iterations, SHA-512 hash function, and a 32-byte random salt.

b) Magic Link Authentication: Users can receive one-time login links via email that provide temporary access to their accounts. These login codes are valid for 15 minutes.

c) Passkey Authentication: For supported platforms (initially Windows; additional OS support may be added over time) users who have already registered (using password or magic link) may enable passkey login as an additional authentication method. Passkeys provide a more secure, phishing-resistant authentication option.

d) Password Reset: Users can request password reset links that are delivered via email and are valid for 24 hours.

Authentication services are provided through SendGrid, a third-party email service provider. By using these authentication methods, you acknowledge that your email address will be processed by SendGrid solely for the purpose of delivering authentication-related emails.

3. Subscription Terms

3.1 Trial Plan

All registered users automatically start on the Trial plan, which includes:

  • 2,000,000 AI credits (one-time welcome gift, consumable at the user's pace)
  • Cloud Sync, several own cloud workspaces within a fair-use limit, and one active project (archived projects are unlimited)
  • Access to basic AI-enhanced project management features
  • No expiration date – the credits remain available until used
  • No payment information required

The Trial credit grant is provided on a one-time basis per user account. Once the 2,000,000 credits are consumed, users may upgrade to the Pro subscription for continued proxy AI access, switch to a local model, or move to Business if they need BYOK/API-key management.

3.2 Pro Subscription

The following terms apply to the TensorPM Pro Subscription Service:

a) Subscription Period: The subscription period is monthly or yearly, depending on the billing option selected at purchase.

b) Pricing: The Pro subscription fee is €99 per month or €990 per year (including applicable VAT), payable in advance.

c) Payment Processing: Payments are processed through Stripe. By subscribing, you agree to Stripe's terms of service.

d) Automatic Renewal: Your Pro subscription will automatically renew monthly or yearly, depending on your selected billing option, until canceled. You will be charged the applicable subscription fee at the beginning of each new billing period. Stripe will send payment receipts for each renewal.

e) Cancellation: You may cancel your subscription at any time through the Stripe customer dashboard at https://billing.stripe.com/p/login/28o6rE8vU4kFdNK288. Upon cancellation, you will retain access to the Pro features until the end of your current billing period. You will receive an email confirmation of your cancellation. The subscription will not automatically renew after cancellation. The cancellation deadline is one day before the renewal date.

f) Right of Withdrawal and Digital Content Exception:

If you are a consumer within the European Union, you generally have the right to withdraw from the subscription purchase without giving any reason within 14 days of the initial purchase. However, by activating the Pro subscription features, you:

  • Expressly consent to access digital content before the 14-day withdrawal period ends
  • Acknowledge that this access to digital content begins immediately
  • Acknowledge that you lose your right of withdrawal once you begin using the services

To exercise the right of withdrawal (if applicable), you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form provided below, but it is not obligatory.

Model Withdrawal Form:

To: Simon Schwer, Wolfringstraße 14, 90765 Fürth, Germany, info@tensorpm.com

I hereby give notice that I withdraw from my contract for the following service:
- TensorPM Pro Subscription Service
- Ordered on: [DATE]
- Name: [YOUR NAME]
- Email address: [YOUR EMAIL]
- Date: [CURRENT DATE]
- Signature: [YOUR SIGNATURE - only if in paper form]

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from the contract and haven't yet begun using the Pro features, we shall reimburse all payments received from you without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise.

g) No Separate Paid Trial: The Pro subscription has no separate time-limited trial period, and we never require you to pre-authorize a payment in order to "try" Pro. The only no-cost entry point is the Trial plan described in Section 3.1, which has no time limit and includes a one-time grant of 2,000,000 AI credits. Pro begins immediately when you subscribe and is billed from the start of the subscription; your statutory right of withdrawal under Section 3.2 f) is unaffected.

h) Usage Limits: The Pro subscription includes 10,000,000 AI credits per month (default, configurable and subject to change with notice). Credits are consumed based on actual token usage by the underlying AI model (1 credit per input token, 0.2 credits per cached input token, 4 credits per output token). This allowance is enforced server-side and tracked in real time. The application displays your current credit balance. If you exceed the monthly allowance, you may wait until the next billing cycle when credits refresh, switch to a local model, or move to Business if you need BYOK/API-key management or custom limits. Monthly credits do not roll over between periods.

i) Refund Policy: We do not offer refunds for subscription fees except in cases where our service fails to function as described. All subscriptions can be canceled at any time, but no prorated refunds will be issued for the current billing period.

j) Subscription Indicator: Your subscription status is displayed in the title bar of the Software, clearly indicating whether you are using the Pro version.

k) Price Changes: We reserve the right to change the subscription price. Any price changes will be communicated at least 30 days in advance via email. Continued use of the subscription after a price change constitutes acceptance of the new price.

l) Service Level: While we aim to maintain 99.5% uptime for our proxy server service, we cannot guarantee continuous availability. Scheduled maintenance will be announced at least 24 hours in advance. Unscheduled downtime due to technical issues or factors beyond our control may occur, and we will make reasonable efforts to restore service promptly.

m) Workspace Members: Workspace members are free and unlimited on every plan. What differs between plans is volume, not head count: the monthly AI credit allowance, the number of active projects, and how many cloud workspaces an account may own. AI usage inside a workspace is charged to the credit allowance of that workspace's owner.

n) Cancellation, Payment Failure and Dunning: Neither a cancellation nor a failed payment locks you out of your data. If a payment fails and the subscription enters the past_due state, or once a cancellation takes effect at the end of the paid period, the account is not suspended: Cloud Sync remains active, all workspaces and projects remain accessible, and workspace members keep their access — a billing event never removes workspace memberships. What changes is the volume of the entitlement: the account falls back to the Trial credit allowance and to the limit of one active project (archived projects remain unlimited). Projects that already exceed that limit remain accessible; only creating or reactivating further active projects is rejected until the subscription is active again. When payment succeeds, the Pro credit allowance and project limit are restored.

3.3 Business Subscription (Teams and Companies)

The following terms apply to the TensorPM Business subscription tiers (Business S, M and L):

a) Pricing Model — Active Projects: Business subscriptions are priced per organization and tier, based on the number of active projects, with unlimited workspace members. An active project is a project in a Cloud workspace owned by the Business account that is neither deleted nor archived. Active projects are counted across all Cloud workspaces owned by the Business account. Projects in local (non-synced) workspaces never count. Archived projects do not count; they remain stored, synchronized and readable (read-only), including their history and decision records. Reactivating an archived project counts against the limit at the time of reactivation.

b) Tiers: Business S includes up to 10 active projects and 25,000,000 pooled AI credits per month; Business M up to 25 active projects and 60,000,000 pooled credits per month; Business L up to 50 active projects and 120,000,000 pooled credits per month. All Business tiers include the Pro feature set and unlimited workspace members. Larger portfolios and additional components (e.g. SSO/SAML, AI residency options, source-code escrow) are available under an individual Enterprise agreement.

c) Conclusion of Contract and Billing: Business subscriptions are concluded on a contact basis; the prices shown on the website are standard list prices in EUR. Monthly or annual billing is available; annual billing is priced at ten times the monthly fee (two months free). Payment by invoice may be agreed individually.

d) Pooled AI Credits: The monthly credit allowance of a Business tier forms a single pool belonging to the Business account. AI usage by workspace members within the Business account's Cloud workspaces is drawn from this pool. The credit mechanics of Section 3.2 h) apply accordingly. Business credit allowances and limits are configured individually.

e) Limit Behavior: When the active-project limit of a tier is reached, creating or reactivating additional active projects in the Business account's Cloud workspaces is technically rejected until projects are archived or the account is upgraded to a higher tier. Reaching the limit never restricts access to existing projects, data or synchronization.

f) Other Terms: Unless this Section 3.3 or an individual agreement provides otherwise, the provisions of Section 3.2 (payment processing, automatic renewal, cancellation, refund policy, price changes, service level) apply accordingly to Business subscriptions.

3.4 Pilot and Evaluation Agreements

We may offer time-limited, paid pilot arrangements for the commercial evaluation of TensorPM Business (for example a fixed-price pilot over three months including onboarding support). Pilot arrangements are concluded individually in text form; unless agreed otherwise, these Terms apply to pilot arrangements accordingly. Where agreed, pilot fees are credited against a subsequent Business subscription.

4. Copyright and Ownership

TensorPM — including the desktop client, the Hosted Services, all server-side code, APIs, sync infrastructure, user interfaces, documentation, and associated materials — is the proprietary work of the Licensor and is protected by applicable copyright laws and international treaties. All rights, title, and interest in the Software and the Hosted Services remain solely with the Licensor. No ownership rights are transferred to you under these Terms.

5. Usage Restrictions

5.1 Desktop Client

With respect to the desktop client, and except as expressly permitted by mandatory applicable law or a separate written agreement with the Licensor, you agree not to:

a) Copy, modify, translate, adapt, or create derivative works of the Software;

b) Decompile, disassemble, or reverse engineer the Software, or otherwise attempt to derive its source code;

c) Distribute, sublicense, lease, rent, sell, or otherwise transfer the Software to any third party;

d) Remove or alter any proprietary notices, labels, or marks contained in the Software;

e) Use the Software to develop a competing product or service.

5.2 Hosted Services

With respect to the Hosted Services (sync, AI Proxy, authentication, billing), you agree not to:

a) Reverse engineer, decompile, or disassemble the Hosted Services or their server-side components;

b) Resell, sublicense, or commercially redistribute access to the Hosted Services;

c) Use the Hosted Services for illegal purposes or in any manner that infringes upon the rights of third parties;

d) Attempt to circumvent any usage limitations, rate limits, or access restricted features;

e) Use the Hosted Services to develop competing hosted services;

f) Remove or alter any proprietary notices, labels, or marks on the Hosted Services.

6. Data Protection and AI Features

a) The Software is designed for offline-first use. Cloud Sync is the default operating mode for cloud workspaces on every plan; local-only workspaces remain available as an option in the desktop application, and their project data stays on your device unless online features (such as AI features) are activated.

b) When AI features are activated, your direct inputs and the relevant project context supplied for the request are transmitted either:

  • Directly to third-party AI service providers (in Business BYOK Mode), or
  • Through our proxy server (in Subscription Mode for Trial and Pro). Compatible text requests are processed by GLM 5.2 Fast on Fireworks AI by default; image and vision requests are processed by a second Fireworks model, Qwen 3.7 Plus, on the same US/global serverless infrastructure. Gemini 3.7 Flash on Google Cloud Vertex AI serves as a fallback for availability or capacity failures.

c) By using the AI features, you expressly acknowledge and consent that:

  • Both the input data you provide and project context information are sent to the AI services;
  • It is your sole responsibility to ensure that no confidential or sensitive information is inadvertently entered into the system;
  • You have all necessary rights and permissions for any data you submit for processing;
  • The processing of these inputs is subject to the privacy policies and data handling practices of the respective third-party AI providers, over which the Licensor has no control;
  • For our subscription service, the applicable contractual terms prohibit using customer data for model training without authorization. In Business BYOK Mode, data handling is governed by your direct relationship with the chosen AI provider.
  • TensorPM Proxy does not persist prompt or completion content. Provider-side volatile caching, technical metadata, and limited abuse-monitoring logs may apply under the respective provider's terms and configuration, as described in the Privacy Statement.

d) If you do not wish for project data to be transmitted to external servers, you may use the Software in No AI Mode only or use Local AI Mode where all processing occurs on your device, and do not enable Cloud Sync.

e) If you are a business customer using the Hosted Services — the AI Proxy or a cloud workspace — to process personal data of other individuals (such as your customers, employees, or other stakeholders), our Data Processing Agreement applies and forms an integral part of these Terms. This applies on every plan, including the free Trial plan, because Cloud Sync and the AI Proxy are available on all plans. By using those services — by creating or joining a cloud workspace, by making an AI Proxy request, or by subscribing to or contracting for them — you agree to the Data Processing Agreement.

f) Technical security measures implemented for data protection include:

  • HTTPS/TLS 1.2 or higher for all data transfers
  • Password hashing using PBKDF2 (100,000 iterations, SHA-512, 32-byte salt)
  • Conditional OS-level encryption (safeStorage / Keychain / DPAPI) of API keys and refresh tokens when available (fallback: local unencrypted storage never transmitted off device)
  • End-to-end encryption (E2E) for Cloud Sync workspace content (content is encrypted on end devices and stored server-side only in encrypted form)
  • Security monitoring and access logging
  • Access controls and authentication mechanisms
  • Automated monitoring for suspicious activities
  • Regular backups with encryption

7. Account Security

a) You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

b) You agree to use strong, unique passwords and not to share your account credentials with others.

c) You must notify us immediately of any unauthorized use of your account or any other security breach.

d) We reserve the right to terminate accounts that are inactive for an extended period or if we suspect unauthorized or fraudulent use.

e) Where supported, we recommend using passkeys/WebAuthn or other stronger sign-in methods. If dedicated two-factor authentication is introduced, we recommend enabling it.

f) For your security, we implement a JWT (JSON Web Token) authentication system. Access tokens are valid for 60 minutes. Refresh tokens are encrypted and stored locally on your device for up to 30 days using your operating system's encryption features. These tokens are never transmitted to or stored on our servers in an unencrypted form.

8. Service Availability

a) While we strive to ensure continuous availability of our services, we do not guarantee uninterrupted or error-free operation.

b) The Software and services may be temporarily unavailable due to maintenance, updates, or factors beyond our control.

c) We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to users.

d) For critical operations, we recommend having appropriate backup plans in place.

e) We will provide at least 30 days' notice before discontinuing any major feature or functionality.

9. Software Reliability and Disclaimer of Warranty

TensorPM has been generally available as stable production software since May 2, 2026 and remains under active development. Despite our testing efforts, as a solo developer project:

  • The Software may contain bugs, errors, or other issues that could cause system instability
  • Data loss can occur unexpectedly
  • Backup functionality may not work as expected
  • Security vulnerabilities may exist despite our best efforts

By using the Software, you acknowledge these risks and agree that:

  • You will maintain your own regular backups of all important data
  • You will assess the Software's suitability and maintain appropriate safeguards before using it for critical operations
  • You understand that the Software is provided "as is" without any warranty
  • You assume the risks inherent in using software

THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE LICENSOR DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SOFTWARE.

THE LICENSOR SPECIFICALLY DISCLAIMS ALL LIABILITY FOR DATA LOSS. YOU ARE SOLELY RESPONSIBLE FOR BACKING UP YOUR DATA WHEN USING THE SOFTWARE.

No advice or information, whether oral or written, obtained from the Licensor or elsewhere will create any warranty not expressly stated in these Terms.

10. Limitation of Liability

IN NO EVENT SHALL THE LICENSOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE SOFTWARE OR RELATED SERVICES, EVEN IF THE LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE LICENSOR'S TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SOFTWARE (OR, IF WE CHOOSE, TO SUPPLYING YOU WITH THE SOFTWARE AGAIN).

THIS LIMITATION OF LIABILITY ALSO APPLIES TO ANY DAMAGES RESULTING FROM THE USE OF EXTERNAL AI SERVICES, WHETHER THROUGH API KEY MODE OR SUBSCRIPTION MODE.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, SUCH AS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION.

11. Consent to Terms and Data Processing

a) All Versions: By downloading, installing, or using the Software, by creating an account, or by subscribing to or using the Hosted Services, you agree to these Terms.

b) Business BYOK Mode: When using your own provider key (OpenAI, Google / Vertex AI, Anthropic, Mistral or other supported providers) as a Business customer, you establish a direct relationship with the third-party AI provider. We act solely as software provider and do not process your project data or store keys server-side. By entering your provider key, you acknowledge that your project data will be sent directly to the third-party AI provider.

c) Hosted AI (Trial, Pro, and Business): When you use Hosted AI, you agree that we will process your direct inputs and the project context supplied for the request through our proxy server. This processing is necessary to provide the AI feature you request.

12. Modifications and Updates

a) Software Updates: The Licensor may from time to time release updates, bug fixes, or new features. These may be automatically downloaded and installed or may require your approval, depending on your device settings. The Software connects to our update server to check for new versions and transmits your current version information and anonymous installation ID for this purpose. No project content or directly identifying account data is transmitted in this update check; the installation ID and version information are processed as described in the Privacy Statement. You can disable automatic updates in the Software settings if you prefer to update manually.

b) Terms Updates: The Licensor reserves the right to modify these Terms at any time. Significant changes will be communicated to you through a notice within the Software or via email if you are a subscription user. Continued use of the Software after such changes constitutes your acceptance of the modified Terms. Material changes to these Terms will be communicated at least 30 days before they take effect.

c) Subscription Changes: Any changes to subscription features, limitations, or conditions will be communicated at least 30 days before they take effect. If such changes materially reduce the value of the service, you have the right to cancel your subscription before the changes take effect and receive a prorated refund for the remaining subscription period.

13. Termination

a) This agreement becomes effective upon downloading, installing, or using the Software or the Hosted Services and remains in effect until terminated by either party.

b) You may terminate this agreement at any time by discontinuing use of the Software and the Hosted Services and canceling any active subscriptions.

c) If you breach any of the terms of these Terms, your license to use the Software and your access to the Hosted Services will automatically terminate.

d) The Licensor reserves the right to terminate or suspend your access to the Software or the Hosted Services, including any subscription, for violation of these Terms, engaging in fraudulent activity, or if required by law.

e) Upon termination, you must cease using the Software and the Hosted Services and uninstall or destroy all copies of the Software in your possession or control.

f) Sections 4, 10, 11, 15, and 17 will survive termination.

g) If your subscription is terminated due to a breach of these Terms, you will not be entitled to any refund.

14. Commercial Use

Commercial use of TensorPM is permitted strictly within the scope of the license granted in Section 1. The Software and the Hosted Services may be used by individuals and organizations for their own internal business purposes, subject to the applicable subscription terms and the restrictions in Section 5. Redistribution, resale, sublicensing, or making the Software available to third parties — including bureau-service, hosting, or "as-a-service" arrangements — requires a separate written commercial or enterprise license from the Licensor. The Software and Services must not be used for any illegal purposes. The Licensee is solely responsible for ensuring that all commercial uses comply with applicable laws. Workspace members are not limited by plan: a workspace may include as many people as needed on any plan, including Trial.

15. Export Control

You agree to comply with all applicable international and national laws that apply to the Software, including all applicable export control restrictions. You represent and warrant that you are not located in or a resident of a country that is subject to a U.S. government embargo, or that has been designated by the U.S. government as a "terrorist supporting" country, and that you are not listed on any U.S. government list of prohibited or restricted parties.

16. Dispute Resolution

a) Amicable Resolution: In the event of a dispute arising from these Terms, both parties shall attempt to resolve the matter amicably through direct negotiation before pursuing legal action.

b) Mediation: If direct negotiation fails, either party may request mediation through a mutually agreed mediator before initiating court proceedings.

c) Governing Law: These Terms are governed by the laws of the Federal Republic of Germany, without regard to its conflict of law principles. The exclusive jurisdiction for any disputes arising out of or in connection with these Terms shall be the courts of Fürth, Germany.

d) Consumer Rights: Nothing in these Terms affects your statutory rights as a consumer. In case of conflict between these Terms and applicable consumer protection laws, such laws will prevail.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

17. Severability Clause

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent.

18. Entire Agreement

These Terms constitute the entire agreement between you and the Licensor regarding the Software and supersede all prior agreements and understandings, whether written or oral.

19. Contact Information

If you have any questions about these Terms, please contact:

Simon Schwer
Wolfringstraße 14
90765 Fürth, Germany
Email: info@tensorpm.com

Version: 1.13 Last updated: August 20, 2026