Troubleshooting

AI features do not work

Checklist:

• Are you using the right mode (No AI vs BYOK vs Cloud/Pro)? See Account & AI Modes.

• If you use BYOK, is an API key configured in Settings → AI?

• If you are offline, online providers will not respond.

Also check the model selector in the AI chat input:

• If it shows "AI" and the dropdown says "No models available", set up BYOK keys, enable Local AI, or log in for TensorPM subscription models.

Cloud sync is disabled

Common causes:

• not logged in

• not a Cloud/Pro account / no active trial

• free user in a shared workspace, but no Team Seat is available/assigned

• sync not started or currently stopped

See Cloud Sync.

Something looks corrupted or “weird”

• Create a backup in Settings before trying anything.

• Restart the app.

• If the issue persists, collect logs (Settings → Info → "Open Logs Folder").

Uninstall / reset

For uninstall and data removal options, see: Uninstall & reset

Report a bug

• Website bug report: Bug report

• Contact: Contact